By: Amb. Anthony Akalugo, Ajuzie Chizoba, Anyanwu Godwin of Acdore Media
RENTO HOTELS & SUITES OWERRI REASSURES ESTEEMED CUSTOMERS OF THEIR COMMITMENT TO EXCELLENCE, BEMOANS RECENT POWER OUTAGE DURING AN EVENT AS THEY TACKLE THE CAUSE OF THE ELECTRICAL OUTAGE
Rento Hotel and Suites is an exquisite edifice located in the heart of new Owerri, by 40-40 roundabout. It is a hotel that posts classy outlook and quality facilities and services and can compare with any classy hotel in Nigeria and beyond.
It is said that management is everything and this axiom is one for which Rento Hotel and Suites has demonstrated in clear format that it boasts of. Their responsiveness to operational snag is top-notch and commendable.
Acdore Media interfaced with the management of Rento Hotel and Suites following a complaint of alleged negligence and erratic power outage at Chief Oliver Nwagbala hall, the event centre of Rento Hotel and Suites.
The said power outage led to abrupt end of the ongoing birthday celebration of a valued client. Approaching the management of Rento Hotel and Suites, Acdore Media did due diligence to determine the veracity of the report and to extract the views of the Management.
Responding to an interview of Acdore Media, the Managing Director, Mr Michael Chigbuogu Chukwuma, leading the management team of Rento Hotel, acknowledged that there was power outage reported during an event in the facility of Rento Hotel and Suites but quickly clarified that the management regretted such occurrence and quickly swung into action to remedy the situation and found lasting solution to it.
The Managing Director attributed the situation to failure of electrical installation, which he said was sudden and unannounced and added that the management was pained by the situation and strongly apologised to the customer and to all who were affected and informed the media that they took immediate action to rectify the fault.
On how they addressed the situation, Mr Chukwuma stated that they took it in two ways:
First : Rento Hotel and Suites changed the distribution board and removed all faulty electrical components, installed board that is a new and higher capacity board. They went on to fix faulty package unit airconditioners affected by power surge, and installed new airconditioners and provided new sets of industrial fans to aid air circulation when the hall is filled to capacity. In addition to this, the management decided to isolate the power connection to the hall, bought new brand generator set dedicated to the hall and this was done so that regardless of whatever be the power demand and ongoing EEDC fluctuations, it wouldn’t affect the hall once an event is ongoing.
Second : the management of Rento Hotel and Suites, according to the Managing Director, wrote letter conveying their apologies and regretted the failure of the electrical installation and offered to the customer compensation. The compensation package is remarkable and truly demonstrated the true commitment of Rento Hotel and Suites to customer management and retention initiative. This is ingenious and commendable.
Adding to his voice, Mr Vanasius Ekekwe, the General Manager of Rento Hotel and Suites decried the embarrassment the power failure caused esteemed customers and assured that the management has completely changed the electrical installations, adding that in the manner of attending to pressing needs, the chairman of the establishment quickly approved requests, provided funds, to urgently change the narratives. He added his voice to apologise to those who were affected and assured that the cause of the incident has been fundamentally addressed and engineers put on guard for spot checks and for operations support all through the day and night.
Mr Ezekwe assured the customers that Rento Hotel and Suites has been known as a place of quality service, uncommon experience of hospitality, and a place of consistent power supply regardless of the excruciating power situation in the country. Adding that power costs over 70% of operational cost but the management rates consistent power supply as the Cardinal focus of the establishment meant to provide maximum comfort to customers.
Adding to the commitment to power supply, the managing Director stated that in 2021/2022, operating years, when other hotels and tourist centres in Owerri began rationing light, it was only Rento Hotel and Suites that maintained 24 hour’s power for customers without blinking. He added that they are more resolved to do same and even more, in order to provide reliable service to esteemed customers.
The Night duty manager, Mr Stanley Nwadiozor, lent his voice to the resolve of Rento to sustain quality service to customers and to be a leading hospitality centre in the city of Owerri and beyond. He emphasized the resolve of the management to train and retrain staff, operate according to the operating standards of top hotel management globally, and to ensure that customers gain the best experience using their facility. He affirmed that the customer base has continued to increase owing to the referral coming as a result of their performance and assured that the management is more than resolved to continue to improve, in order to become market leader and a global brand promoting the Nigerian culture and offer memorable hospitality performance.
Rento Hotel and Suites, new Owerri, is poised to continuously provide top-notch service and be a clear Leader in hospitality business in Owerri and the South East. Their response to incidental challenges such as the recent power outage at an event in their event centre, Chief Oliver Nwagbala hall, shows responsiveness and readiness to address issues that pose threat to their meeting their business objective and customers needs.
Acdore Media was conducted round the hotel and the event hall to see the functional facilities and indeed they are functional. Good step by Rento Hotel and Suites, good performance by a responsive management, a quality of Organisational resilience required to be a top organisation.
Report by:
Amb. Anthony Akalugo
Ms Chizoba Ajuzie
Comrd. Chuks Anyanwu
